Legal

Refund Policy

At Smart Systems LLC, we are committed to delivering high-quality software development services. Due to the nature of our work, this Refund Policy outlines the conditions under which refunds may or may not be issued.

Service-Based Nature

All services provided by Smart Systems LLC are custom and project-based, involving time, expertise, and resource allocation. Therefore, refunds are limited and subject to the terms below.

Eligibility for Refunds

Refunds may be considered only under the following conditions:

If the project has not been started after payment
If cancellation is requested within 48 hours of initial payment
If we are unable to deliver the agreed service due to internal limitations

Non-Refundable Situations

Refunds will not be issued in the following cases:

Once the project has been initiated or work has begun
If project delays occur due to client-side issues (lack of communication, delayed content, etc.)
Change of mind after project commencement
Completed or substantially completed work
Services that include consultation, planning, or strategy

Partial Refunds

In some cases, partial refunds may be issued:

If a project is canceled after partial completion
Refund amount will be calculated based on work completed and resources used

Revisions Instead of Refunds

We prioritize client satisfaction and offer revisions based on the agreed scope. Refunds will not replace revision requests unless explicitly justified.